Now is the time to join us!

Virgin Pulse and HealthComp are now Personify Health. The industry’s first personalized health platform company combines health, wellbeing, and navigation solutions to deliver powerful outcomes to businesses and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.

Who are you?

The Client Success Associate will have responsibility for maintaining a broad understanding and technical knowledge of the Activate products and services to ensure quality delivery on service and performance commitments to clients. This role will support and help execute the strategy coordinated by Account Directors and the Account Management team.

In this role you will wear many hats, but your knowledge will be essential in the following:

Deliver agreed reporting from internal tools (set up automated reports on our platform)
Maintain or create custom reporting (Excel spreadsheets, Word documents, PowerPoint)
Be responsible for accurate data entry used for client invoicing
Monitor the platform and submit tickets as needed (as examples client support, reject remediation, phone number updates, platform access review)
Proactively monitor satisfactory resolution of client technical support issues by appropriate internal team
Support member service delivery by resolving needs for of client-specific information, updating training agents and completing documentation
Coordinate the documenting, submission, tracking, communication, and monitoring of client program requirements post-implementation/launch
Build relationships with cross-functional teams (Finance, Implementation, Client Operations, Member Services, Product, and other teams) to execute on deliverables for clients
Familiarity with the following tools is helpful but not required: Salesforce, Gainsight, JIRA

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

What you bring to the Personify Health team:

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

Bachelor’s degree or comparable experience in a related field (health, health plan, healthcare, customer service, business management, operations, and/or logistics)
1-3+ years of professional work experience, preferably aligned to roles in operations / logistics, customer service, customer management, software implementation and / or project management.
Previous experience in SaaS, or health / wellness and/or health care industry (preferred)

You also take pride in offering the following Core Skills, Competencies, and Characteristics:

Excellent customer facing skills, including a commitment to client satisfaction
Impeccable organization and priority management skills
Ability to manage multiple tasks with varied dependencies and timelines
Self-motivated with proactive approach, appropriate sense of urgency and a positive attitude
Self-directed and proven ability to work independently
Able to navigate change and support clients in change management
Proficiency with various software applications, including but not limited to Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams, and OneDrive), virtual meeting platforms
Ability to navigate a dynamic technological environment
Agility and comfortable with change
Required to work cross functionally with co-workers
Outstanding interpersonal skills, including strong communication skills, both verbal and written. While not required, language proficiency in Spanish, German, or French are valuable.
Creative approach to problem-solving
Excellent knowledge and skill using Microsoft Office suite
Solid analytical skills

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.