Technical Account Manager

Our Company

Wunder Mobility is the leading tech platform for vehicle sharing operators to grow, manage and scale their vehicle fleets. We enable our customers with the most customizable SaaS platform in the industry and provide a stable and reliable solution that is the backbone of their business.

As a Technical Account Manager, you are the expert of our Fleet Management software. You'll be the key customer contact, responsible for smooth technical onboarding and ongoing support. Your exceptional project management and communication skills will be vital in driving customer satisfaction and ensuring their needs are met. 

What you will do

• Guide new customers through technical product setup, ensuring rapid adoption
• Facilitate clear communication between clients and technical teams for swift resolutions
• Provide timely and helpful customer support for existing customers (level 1 and 2)
• Cultivate strong, lasting relationships to enhance client loyalty
• Anticipate client needs, recommending tailored product usage and low-code solutions to drive success

What you bring to the table

• Previous experience in Account Management, Customer Success and/or Customer Support
• Strong communication and relationship management skills
• Prior technical collaboration experience and a solid understanding of SaaS environments
• Skilled in understanding, interpreting and translating technical data to various stakeholders to drive product development 
• Fluency in English (additional language capabilities are a plus!)

What we offer

• Responsibility and ownership from day one and the possibility to see and feel your impact on an exciting and innovative industry! 
• Opportunities for professional development in a fast-changing and dynamic industry.
• An incredibly talented, passionate and diverse team to collaborate with. 
• Competitive compensation with potential for increases based on experience and performance. 

Joining the Wunder Mobility team means...

...being part of a team that celebrates diversity, supports inclusiveness and encourages individual expression. You will find yourself surrounded by talented people who are passionate about what they do and who feel empowered and trusted to take ownership in their roles. We are growing quickly in a challenging industry, which means we act smart and work at a high speed. 

We are able to do this because of the adaptive and supportive environment we work in, with an aim to grow with people who share these values and are better than ourselves. As part of Wunder, every day is a new chance for you to make an impact and help us be better than we were yesterday.