Zoho CRM Administrator

We are looking for an experienced Zoho Administrator to join our team and take ownership of our Zoho ERP system.

As a Zoho expert, you will be responsible for optimizing and maintaining Zoho applications to support our business operations, and ensuring the security and efficiency of our IT system. The ideal candidate will have a strong technical background, extensive experience with Zoho applications, and a proven ability to drive process improvements through efficient system utilization.

If you are the perfect match for us, you will be encouraged to share your knowledge, experience and insights with the team and stakeholders.

Key Responsibilities:

• Lead the administration, configuration, and optimization of our Zoho applications
  
• Create and manage user roles, profiles, and permissions within Zoho One environment
  
• Work closely with other team members to identify application needs and implement them
  
• Provide training and support to users on Zoho applications ensuring their effective utilization
  
• Collaborate with Backend developers to integrate Zoho apps with our product
  
• Troubleshoot, debug and resolve issues related to Zoho application or escalate them to external support
  
• Monitor system performance, data integrity, and security to ensure smooth operation
  
• Maintain documentation of Zoho configurations and processes
  

Requirements

• Minimum 3 years of experience in application/system administration
  
• Solid understanding of CRM best practices and data management
  
• Experience with Zoho One Cloud Platform
  
• Strong problem-solving skills and the ability to diagnose and solve technical issues
  
• Excellent communication skills to interact with users, stakeholders, and technical team
• Experience with other CRM/ERP systems or cloud-based platforms will be considered an advantage
  
• Knowledge of SQL databases and data analytics
  
• Self-starter with the ability to work with minimal supervision
  
• Passion for improving skills and learning new technologies
  
• Zoho certifications are a plus
  
• Fluency in English, both written and spoken is required
  

Benefits

• Competitive compensation package
  
• Opportunity to work for a fast growing company in one of the hottest industries
  
• Flexible working hours and environment with great vacation policy
  
• Modern work equipment
  
• 35-hour working week